Refund Policy
We
have a 30-day return policy, which means you have 30 days after receiving your item to request a
return.
To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the
receipt or proof of purchase.
To start a return, you can contact us at support@ubaste.com
If
your return is accepted, we’ll send you a return shipping label, as well as instructions on how and
where to send your package.
You
can always contact us for any return question at support@ubaste.com
Damages
and issues
Please
inspect your order upon reception and contact us immediately if the item is defective, damaged or if you
receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
/ non-returnable items
Certain
types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom
products (such as special orders or personalized items), and personal care goods (such as beauty
products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please
get in touch if you have questions or concerns about your specific
item.
Unfortunately, we cannot accept returns on sale items or gift
cards.
Exchanges
The
fastest way to ensure you get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
European
Union 14 day cooling off period
Notwithstanding
the above, if the merchandise is being shipped into the European Union, you have the right to cancel or
return your order within 14 days, for any reason and without a justification. As above, your item must be
in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
Refunds
We
will notify you once we’ve received and inspected your return, and let you know if the refund was
approved or not. If approved, you’ll be automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or credit card company to process and
post the refund too.
If more than 15 business days have passed since we’ve approved
your return, please contact us at support@ubaste.com